Privacy Policy – BJ Game Platform

1. Introduction

At BJ Game, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you access or use the BJ Game platform — including our website, mobile browser experience, and any associated gaming services such as Slots, Live Casino, Sports Betting, Bingo, and promotional features.

By registering an account or continuing to use BJ Game, you confirm that you have read this Privacy Policy and agree to the practices described here. If you are not comfortable with any part of this policy, please do not proceed to use our platform.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines. Together, these documents form the complete framework governing your use of BJ Game.

We may update this Privacy Policy from time to time to reflect changes in our services, payment methods, or data handling practices. We will notify active users of significant changes and update the "Last Updated" date at the top of this page. It is your responsibility to review this page periodically.

2. Data We Collect

BJ Game collects personal information through several channels — at registration, during gameplay, through your payment activity, and via your interactions with our platform. The categories of data we collect include:

2.1 Account Registration Data

• Full legal name as it appears on your CNIC or official identity document.
• Date of birth (used for age verification — you must be 18 or older).
• Email address and mobile number for account communication and verification.
• Username and password (passwords are stored in hashed, encrypted form — we never see your plain-text password).
• City and country of residence.

2.2 Identity Verification (KYC) Data

• CNIC (Computerised National Identity Card) or other accepted government-issued photo ID.
• Proof of address document such as a utility bill or bank statement dated within the last three months.
• Selfie or identity photo where requested for enhanced verification.

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., JazzCash account reference, Easypaisa wallet ID, Raast ID, or bank account details).
• Transaction history including bonus credits, wagering activity, and PKR balance movements.
• We do not store full debit/credit card numbers or complete mobile wallet credentials on our servers.

2.4 Platform Usage Data

• Games played, bets placed, session duration, and gameplay patterns across Slots, Live Casino, Betting, and Bingo.
• Device type, operating system, browser version, and screen resolution.
• IP address and approximate geographic location derived from it.
• Pages visited on BJ Game, clickstream data, and feature interactions.

2.5 Communications Data

• Messages sent to our support team via live chat or email.
• Survey responses, feedback submissions, and promotional opt-in preferences.

3. How We Use Your Data

We use the personal data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. Our primary uses include:

We rely on your consent, contractual necessity, and legitimate interest as the lawful bases for processing your personal data depending on the specific purpose involved.

4. Payment Data & PKR Transactions

BJ Game supports a range of PKR payment methods designed for Pakistani players, including JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, and approved mobile wallets. When you initiate a deposit or withdrawal, your transaction is processed through a secure, verified payment gateway.

• BJ Game does not store your full card number, CVV, JazzCash PIN, or Easypaisa MPIN at any point. Payment credentials are handled directly by the respective payment processors under their own security standards.
• We retain a transaction reference, amount, date, and payment method type in your account history for accounting, audit, and dispute resolution purposes.
• All payment data is transmitted over TLS (Transport Layer Security) encrypted connections to prevent interception.
• Withdrawal requests are matched against your registered payment method to prevent misdirected funds and reduce the risk of fraud.
• If we detect an unusual transaction — such as a large or geographically inconsistent deposit — we may temporarily hold the transaction and request additional verification before processing it.

5. Data Sharing & Third Parties

BJ Game does not sell, rent, or trade your personal data. We only share your information with third parties in the following limited and necessary circumstances:

5.1 Payment Processors

To complete deposits and withdrawals, we share relevant transaction data with your chosen payment provider (e.g., JazzCash, Easypaisa, Raast, or your bank). These providers have their own privacy policies and operate independently from BJ Game for the purpose of processing your payment.

5.2 Identity Verification Services

Where we use a third-party KYC or identity verification service to cross-check your CNIC or other documents, we share the minimum data necessary to complete that verification. These providers are contractually bound to handle your data securely and only for the purpose of verification.

5.3 Technology & Infrastructure Providers

We work with hosting, cloud infrastructure, and platform technology partners to operate BJ Game. These providers may process personal data on our behalf as data processors and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than delivering services to BJ Game.

5.4 Legal & Regulatory Requirements

We may disclose your data to law enforcement or regulatory authorities if we are required to do so by applicable law, court order, or in response to a lawful request. We will only share the minimum data necessary to comply with such requirements and will inform you where legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of BJ Game's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance of any such transfer and give you the opportunity to request account closure if you prefer not to have your data transferred.

6. Cookies & Tracking Technologies

BJ Game uses cookies and similar lightweight tracking technologies to operate the platform, remember your session preferences, and understand how players use our services. We do not use cookies to build advertising profiles or track you across unrelated third-party websites.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These manage your login session, keep you authenticated during gameplay, and ensure secure access to your account. You cannot opt out of essential cookies without stopping use of the platform.
• Performance Cookies: Help us understand which pages, games, and features are most popular, allowing us to improve platform performance and stability. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings such as language preference, notification choices, and display options so you do not have to re-enter them each visit.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the BJ Game platform, including your ability to stay logged in or access certain features. Refer to your browser's help documentation for instructions on adjusting cookie settings.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, accounting, and compliance obligations. The specific retention periods vary by data type:

• Account and registration data is retained for the duration of your account plus a standard post-closure period to comply with financial record-keeping requirements.
• Transaction records (deposits, withdrawals, wagering history in PKR) are retained for a minimum period as required for accounting, audit, and anti-money-laundering compliance.
• KYC documents are retained for the period required under applicable identity verification and financial compliance obligations.
• Support communications are retained for a reasonable period to allow follow-up on unresolved queries and to improve service quality.
• Platform usage data used for analytics is anonymised after a reasonable period and may be retained in aggregate form indefinitely.

When data is no longer required, we securely delete or anonymise it in line with our internal data disposal procedures.

8. Security Measures

Protecting your data is a technical and operational priority at BJ Game. We implement a multi-layered security approach that includes:

• AES-256 encryption for data stored at rest on our servers.
• TLS encryption for all data transmitted between your device and BJ Game's servers.
• Password hashing using modern cryptographic algorithms — we never store or transmit plain-text passwords.
• Two-factor authentication (2FA) options available to players for additional account protection.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Strict internal access controls — only authorised BJ Game personnel with a legitimate need can access personal player data.
• Automatic session timeouts after periods of inactivity to reduce the risk of unauthorised access on shared devices.

While we take every reasonable precaution to protect your data, no system is completely immune to security threats. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate remedial action.

9. Your Rights

You have clear rights over your personal data held by BJ Game. We are committed to honouring these rights promptly and transparently. Here is a summary of what you can request:

To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe. We may need to verify your identity before actioning certain requests to protect your account security.

10. Minors & Age Policy

BJ Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, we require users to confirm their date of birth, and we may request KYC documents to verify age before allowing access to real-money features.

If you believe a minor has registered an account or accessed BJ Game, please contact our support team immediately. We will investigate and close the account, deleting any associated personal data collected during the period of underage access.

Parents and guardians are encouraged to use parental control software and to monitor their children's internet activity to prevent access to adult gaming platforms.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Changes may be made to reflect updates to our platform features, new payment methods, evolving data practices, or shifts in applicable legal requirements. When we make material changes, we will:

• Update the "Last Updated" date shown at the top of this page.
• Display a notice to active logged-in users where the change is significant.

Your continued use of BJ Game after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you are entitled to request voluntary account closure, after which we will process any remaining real-money balance and delete or anonymise your personal data in line with our retention schedule.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how BJ Game handles your personal information, please get in touch with our support team. We are available seven days a week and will do our best to respond to privacy-related queries promptly.

You can reach us at: [email protected]

Please include "Privacy Request" in your subject line along with a brief description of your query so our team can direct it to the right person quickly. For identity verification purposes, we may ask you to confirm certain account details before processing data access or deletion requests.

For general platform questions, account support, or payment issues, you can also visit our FAQ page which covers the most common queries from BJ Game players across Pakistan.